Returns

At VitaClick.co.uk, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns process. Please read the following policy carefully.

1. Returns Eligibility

• Items must be unused, unopened, and in their original packaging.
• Returns must be requested within 30 days of delivery.
• Perishable or hygiene-sensitive products (such as opened supplements) cannot be returned for safety reasons.

2. How to Request a Return

• Contact our customer service team at [your email] or via WhatsApp/phone.
• Provide your order number and reason for the return.
• Once approved, we will provide the return address and instructions.

3. Refunds & Processing Time

• Refunds are processed within 5-7 business days after we receive the returned item.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item received).
• Refunds will be issued to the original payment method.

4. Exchanges

• If you received a defective or incorrect item, we will replace it at no additional cost.
• Contact us within 7 days of delivery to arrange an exchange.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a tracked service to ensure safe delivery.

For any questions, feel free to reach out to our support team